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Privacy Policy

Privacy Policy

Maria Lomuro Mobile Physiotherapy (MLMP)

Effective Date: 11/07/2025
Last Updated:  01/07/2025

1. Introduction

Maria Lomuro Mobile Physiotherapy (“MLMP,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information and personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile physiotherapy, athletic therapy, and massage services in Winnipeg, Manitoba.

We are bound by the Personal Health Information Act (PHIA) of Manitoba, the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Contact Information: Name, address, phone number, email address, emergency contact details
  • Demographic Information: Date of birth, gender, occupation
  • Insurance Information: Insurance provider details, policy numbers, coverage information
  • Billing Information: Payment method details, billing address

2.2 Personal Health Information

We collect personal health information necessary to provide our services, including:

  • Medical History: Current and past medical conditions, medications, allergies, surgeries
  • Assessment Information: Physical examination findings, functional assessments, diagnostic test results
  • Treatment Records: Treatment plans, progress notes, therapy sessions, outcomes
  • Physician Information: Referring physician details, medical reports, consultation notes
  • Workplace/Accident Information: Details related to workplace injuries or motor vehicle accidents (when applicable)

2.3 Service Delivery Information

  • Location Information: Home, workplace, or facility addresses where services are provided
  • Scheduling Information: Appointment dates, times, and service preferences
  • Communication Records: Emails, text messages, and phone call records related to your care

3. How We Collect Information

We collect information through:

  • Direct Collection: Information you provide during intake, assessments, and treatment sessions
  • Healthcare Providers: Information received from your physician, other healthcare practitioners, or healthcare facilities
  • Insurance Providers: Information obtained for billing and coverage verification
  • Third-Party Platforms: Information collected through our scheduling system, website forms, and communication platforms
  • Family Members/Caregivers: Information provided by authorized family members or caregivers (with your consent)

4. How We Use Your Information

4.1 Primary Uses

We use your information to:

  • Provide physiotherapy, athletic therapy, and massage services
  • Assess your condition and develop appropriate treatment plans
  • Monitor your progress and adjust treatment as needed
  • Communicate with you about your care, appointments, and treatment recommendations
  • Coordinate care with your other healthcare providers
  • Process billing and insurance claims
  • Maintain accurate health records

4.2 Secondary Uses

We may use your information for:

  • Quality assurance and improvement of our services
  • Professional development and continuing education (anonymized data only)
  • Compliance with legal and regulatory requirements
  • Business operations and administration

5. Information Sharing and Disclosure

5.1 With Your Consent

We may share your information with:

  • Healthcare Providers: Your physician, specialists, or other healthcare practitioners involved in your care
  • Insurance Companies: For billing, pre-authorization, and claims processing
  • Family Members/Caregivers: When you have provided consent for involvement in your care
  • Legal Representatives: When authorized by you or required by law

5.2 Without Your Consent (Legal Requirements)

We may disclose your information without consent only when required or permitted by law:

  • Court Orders: When ordered by a court of competent jurisdiction
  • Legal Proceedings: When required for legal proceedings involving you
  • Public Health: When required to report communicable diseases or public health emergencies
  • Safety Concerns: When there is a risk of harm to you or others
  • Regulatory Bodies: When required by professional regulatory bodies or licensing authorities

5.3 Service Providers

We may share information with trusted service providers who assist us in delivering our services:

  • Billing Services: Third-party billing companies for insurance processing
  • Technology Providers: Secure platforms for scheduling, communication, and record management
  • Professional Services: Legal, accounting, and consulting services (under confidentiality agreements)

6. Data Security and Protection

6.1 Security Measures

We implement appropriate technical, administrative, and physical safeguards to protect your information:

  • Encryption: Electronic records are encrypted during transmission and storage
  • Access Controls: Role-based access controls limit who can view your information
  • Secure Storage: Physical records are stored in locked, secure locations
  • Device Security: Mobile devices and equipment are password-protected and encrypted
  • Staff Training: All staff receive privacy and security training

6.2 Retention and Disposal

  • Retention Period: We retain your health records for a minimum of 10 years after your last treatment, or as required by law
  • Secure Disposal: Records are securely destroyed using appropriate methods when no longer required
  • Electronic Records: Digital records are permanently deleted using secure deletion methods

7. Your Rights and Choices

7.1 Access to Your Information

You have the right to:

  • Request access to your personal health information
  • Receive a copy of your health records
  • Request corrections to inaccurate information
  • Receive information about how your information has been used and disclosed

7.2 Consent and Withdrawal

You have the right to:

  • Provide or withdraw consent for the collection, use, and disclosure of your information
  • Limit the sharing of your information with specific individuals or organizations
  • Request that we not contact you for appointment reminders or follow-up (though this may impact your care)

7.3 Complaints

If you have concerns about our privacy practices, you may:

  • Contact our Privacy Officer directly
  • File a complaint with the Manitoba Ombudsman
  • Contact the Office of the Privacy Commissioner of Canada

8. Mobile Service Considerations

8.1 Location-Based Services

When providing services at your location:

  • We collect address information for service delivery
  • We may use GPS or mapping services to locate your address
  • We respect the privacy of your home, workplace, or facility
  • We maintain confidentiality even when providing services in shared spaces

8.2 Communication

We use various communication methods:

  • Phone/Text: For appointment scheduling and care coordination
  • Email: For non-urgent communication and appointment confirmations
  • Secure Platforms: For sharing sensitive health information
  • In-Person: During treatment sessions and assessments

9. Website and Digital Privacy

9.1 Website Information

Our website may collect:

  • Contact Form Data: Information submitted through inquiry forms
  • Cookies: To improve website functionality and user experience
  • Analytics: Anonymous usage data to improve our website and services

9.2 Third-Party Services

We may use third-party services for:

  • Scheduling: Online booking platforms
  • Communication: Email and messaging services
  • Payment Processing: Secure payment gateways
  • Analytics: Website traffic and usage analysis

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:

  • Post the updated policy on our website
  • Notify you of significant changes during your next appointment
  • Provide notice as required by applicable privacy laws

11. Contact Information

Privacy Officer

Maria Lomuro Mobile Physiotherapy
Privacy Officer: Maria Lomuro
Address: 434 de la morenie street, winnipeg, manitoba, R2H 2Z3
Phone: +1(204)955-5360
Email: info@lomurophysiotherapy.com

Questions or Concerns

If you have any questions about this Privacy Policy or concerns about how we handle your personal information, please contact us using the information above.

Regulatory Contacts

Manitoba Ombudsman
Phone: 1-800-665-0531
Website: www.ombudsman.mb.ca

Office of the Privacy Commissioner of Canada
Phone: 1-800-282-1376
Website: www.priv.gc.ca

12. Consent Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You understand that we may collect, use, and disclose your personal information and personal health information as described in this policy.