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FAQs

Frequently Asked Questions

With in-home therapy, you receive personalized, one-on-one care tailored specifically to your needs. By bringing treatment directly to you, we help eliminate the time, stress, and costs associated with transportation or childcare. This also allows us to better assess and address challenges within your home environment. For added convenience, we are able to directly bill most insurance plans.

A referral is not required to receive physiotherapy services. However, some insurance providers may require a physician’s referral in order to reimburse or cover the cost of treatment.

We are a fully mobile service provider dedicated to bringing high-quality care directly to you. Our goal is to save you time and hassle by delivering personalized treatment in the comfort and convenience of your preferred location.

Yes! Our massage therapist, Ila, offers 60-, 75-, and 90-minute massage sessions at the location most convenient for you. We also provide discounted rates for group bookings when treating multiple clients at the same location.

Yes! We can support and enhance therapy programs already implemented by staff, as well as provide assessments and care that align with the specific requirements of the facility.

We provide care to individuals within the City of Winnipeg at no extra charge. There is a travel fee applied for clients living outside of the city that is dependent on the location of the residence beyond the city limits. Our massage therapist Ila also serves the Selkirk area at no extra charge

The travel fee is $0.50/km outside the city limit and is applied at the end of appointments.

Telehealth or tele-rehab refers to the remote delivery of physiotherapy services provided by phone, email or video and is an excellent option for clients residing beyond our catchment area. These appointments function in the same way including a thorough subjective and objective examination (by video) prior to diagnosis, education, pain management strategies and home exercise programming. This private, confidential service is delivered in accordance with the College of Physiotherapists of (CPM) and allows focus to remain on client-centered solutions specific to individual needs.

 

Our administrative staff will speak with you regarding treatment location and reason for desired care. We gather this information to match the most appropriate therapist for your individual needs and ensure we can coordinate care with facilities or around other scheduled appointments and care providers.

 

We accept payment through direct billing, e-transfer, cheque, and credit card for your convenience.

Some or all of your treatment costs may be covered through a variety of insurance providers, including:

  • Manitoba Blue Cross

  • Workers Compensation Board (WCB)

  • Veterans Affairs

  • Green Shield

  • Telus Health

  • Manitoba Public Insurance (MPI)

Many extended health benefit plans also support direct billing. Please contact us to confirm whether your insurance coverage is eligible for this service.

Athletic therapy education primarily focuses on the musculoskeletal system—including bones, joints, and muscles—as well as aspects of the neurological system. Physiotherapy training, on the other hand, includes rehabilitation in musculoskeletal, neurological, and cardiovascular care.

Athletic therapists commonly work with sports teams and are highly trained in emergency and acute injury management, sideline and team care, and athletic taping techniques.

  1. Injuries related to daily activities and sports
  2. General muscle and joint pain
  3. Chronic or recurring conditions
  4. Pre- and post-surgical rehabilitation
  5. Motor vehicle and workplace injuries
  6. Emergency care at sporting events, including fractures and concussions
  7. Injury prevention and conditioning programs

Athletic therapists can provide care in private residences, including homes, apartments, and condominiums, as well as in independent and assisted living facilities, office settings, and on-site at sporting events. However, they are not permitted to provide care within hospitals or personal care homes.

We are able to provide direct billing through Manitoba Blue Cross and Telus Health for athletic therapy services. Clients with other insurance providers will be required to submit claims independently for reimbursement.